Support
Ran into a problem in the game, or have a question? Email us.
Support email
Include these and we can help faster
- Your player name or player code (shown on the Profile screen)
- Your phone model and operating system version
- When and on which screen it happened; a screenshot if you have one
Common requests
- Deleting my account and data
- In the app: Settings → Manage your account → Delete my account and data. If you can't open the app, you can also send the deletion request by email.Account deletion steps
- Gold I bought didn't arrive
- Close and reopen the app, then open Gold in the Shop: unfinished purchases complete on their own, and the same payment is never credited twice. If the gold still isn't there, email support with your player code and the App Store or Google Play order number.
- Getting a refund
- The App Store or Google Play takes the payment, so refunds are requested from the store. Gold from a refunded pack is taken back from your account. Deleting your account is not a refund.App Store: Report a problemGoogle Play: Order history
- Reporting a message or a player
- In clan chat, press and hold a message and choose Report message; to stop seeing that player's messages, choose Block player. We review reports within 24 hours. You can unblock players in Settings → Blocked players. If you see an offensive player or clan name, email us the name and the screen where you saw it.
- I forgot my password
- Go to Profile → I have an account — Sign in and tap Forgot password; you set a new password with the code we email you. If the code doesn't arrive, check your spam folder.
- Moving my game to a new phone
- A guest account stays on that phone. First protect it with Profile → Verify my account (email and password), then on the new phone use Profile → I have an account — Sign in.
- Signing out
- Profile → Sign out of account. Signing out ends your sessions on every device where you're signed in; your collection and balance stay in your account.
Personal data requests
For requests about your personal data, use our separate address:
Publisher
- Company
- 208 SOFTWARE SOLUTIONS TEKNOLOJİ ANONİM ŞİRKETİ
- Address
- Bulgurlu Mahallesi, Toygarçeşme Sk. No:16/B, 34696 Üsküdar, Istanbul, Türkiye
- MERSİS no.
- 0001280550000001
- Tax ID
- 0012805500
- support@208softwaresolutions.com
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