Delete your account and data
You can close your account or ask for your data to be deleted. Taking a break and deleting your data are separate choices.
In the app
- In the harbor, tap the gear at the top right to open Settings (or tap the profile button at the top).
- Choose Manage your account.
- Choose Delete my account and data and give final confirmation. If your account is protected with an email, you'll be asked for your password.
Close my account instead closes your access; you can reopen it within 30 days, after which the account is deleted. A guest account can only choose data deletion.
If you can't open the app
Write to our personal data address and we'll create the request for you. If your account is linked to an email, writing from that address is enough.
- Your player name or player code
- The email linked to your account (if any)
What happens after deletion?
Deletion is usually completed within a few minutes, and always within 30 days. Your email address, password, sessions and chat messages are deleted; your account, progress, gold and in-game earnings cannot be restored. Deletion is not a refund; purchase refunds go through the App Store or Google Play. Which records are kept without your name and email, and why, is explained in section 5 of the privacy notice.